Supported Contact Centre
Supported Contact Centre
"I hated the idea of it but it's done wonders for me and my son. My ex partner and I can focus on the needs of my our son. Thank you for all you have done." (Contact Centre Parent).
For information not found on this page or to make an enquiry please contact Pippa (Contact Centre Coordinator)
If you want to refer to the centre you will need to complete an online self referral form at www.naccc-selfreferrals.org.uk
This needs to be done by the parent wanting the contact, often referred to as the non resident parent.
Referrals for Contact
The first step is for the parent seeking contact to complete the referral form on line at www.nacccselfreferrals.org.uk. This is the website of the National Association of Child Contact Centres (NACCC) who deal with referrals are made to the Centre on our behalf.
There is more information about referrals and how to complete the form on the NACCC website. Just let us know if we can help you with this in any way.
Note that neither parents’ contact details will not be seen by the other, unless they agree.
Each parent is then contacted by the NACCC to complete the referral process. Once we have the referral, we will make contact with both parents to start contact. There is a £20 registration fee for the parent seeking contact on completion of this form.
To make a referral please contact Pippa O'Connell on firstname.lastname@example.org or 01242 580812 to ask for the relevant referral forms. These will then be emailed to both parents. Completion of these forms and pre visits must be completed by both parents before contact can begin. A risk assessment will be carried out once the referrals forms have been received and you will be contacted to arrange pre visits.
Costs involved in Contact:
Each family contributes £50 towards the cost of arranging the contact. This is for both supported and supervised contact.
There is no further charge for supported contact. This £50 need paying before contact can begin.
Supervised Contact is charged at £45 for the first hour and £35 for any subsequent hours taken on the same day. This needs paying before the contact session can take place. Card and cash payments are accepted. Once contact moves to supported contact there is no further charge to pay.
If contact only requires a handover service between parents then these are charged at £5 a session.
What we do: Supported Contact.
The Cheltenham Child Contact Centre is a safe, neutral place where a child can enjoy uninterrupted contact with the parent seeking contact.
The Centre opens for supported contact every Saturday afternoon, 1-3 pm. Parents are usually offered 10-12 sessions at the Centre. These are often weekly or fortnightly and therefore cover a period of 4 to 5 months. Parents do not need to meet.
Additionally the Centre can be involved in hand overs between parents at the centre.
Again where parents don’t want to meet, a member of staff takes the child from one parent to the other.
The Cheltenham Centre is a breathing space but it also offers all parents a stepping stone to sort out contact arrangements away from the centre.
The Centre is run by trained staff and volunteers who are impartial and do not get involved in disputes between parents. They work to a confidentiality policy and are DBS (Disclosure and Barring Service) checked.
The Centre keeps a note of the dates and times families attend and in most circumstances no other notes of a family’s use of the centre are needed.
The Centre has two large rooms with a variety of games, toys, books, craft activities for children of all ages. Drinks are available.
The rooms are shared by all the parents and children using the Centre.
There is ample car parking at the Centre and it is also on a bus route.
Additional information for Supervised and Supported Contact.
- Parents need to pre-visit the Centre before any contact takes place.
- Parents do not need to meet. For Saturday contact sessions, we ask the parent coming for contact to be at the Centre by 12.45 pm and the parent bringing the child to arrive at 1 pm prompt. On handovers we can also work to ensure parents do not meet.
- The safety and well-being of each child using the Centre is the responsibility of the parent. A parent must always be in attendance. The parent bringing the child stays at the Centre until the other parent arrives, although parents do not need to meet.
- A child can only be taken out of the Centre if that has been stated on the referral form and/or agreed by both parents and Centre staff.
- Contact is primarily for the child and the parent having contact. This can be complicated by other persons being present.
- Other relatives can only take part in the contact if named on the referral forms and agreed by both parents.
- Where parents choose to meet, it is vital that there are no arguments in front of the children.
- No-one under the influence of or carrying alcohol/drugs will be admitted. Abusive, aggressive or offensive behaviour or remarks will not be tolerated.
- Photos taken by the parent at the centre must not be included anyone other than their own child or children. Photos must be taken in discussion with the team leader and discussed at the pre visit.
- Anyone displaying violence, bad language, intimidation or aggression inside or directly outside on the contact centre will automatically lose their place at the centre.
- Aggressive and intimidating conduct towards staff will not be tolerated and may lead to a place being withdrawn.
Resolve helps parents to work out future arrangements for when they move on from the Centre. In face-to-face sessions with a trained coach, Resolve helps parents develop a plan for their shared parenting. This often involves 6 sessions of 40-60 minutes which can be weekly, every other week or less frequently.
What do parents say after using the Contact Centre?
On that first day as my son was brought in to see me he simply came towards me and cried, Daddy, hugging me and clinging to me as he'd always done. For me time stopped there." Dad's experience of using the Contact Centre.
I really do appreciate all your hard work and time and effort in helping me being able to spend time with son. Seeing him for those 2 hours is the highlight of my week. I’m so grateful for the work of the centre. I now have a relationship with him in a way I never thought would be possible”. Dad after using the Contact Centre.
The staff and Trustees at the Cheltenham Contact Centre want to say thank you to the team of solicitors, magistrate and community members who sit on our Contact Centre advisory group. Thank you also to all those who support the work of the centre by fundraising and donating to the ongoing work of the centre in Cheltenham.